Privacy Policy — How dkgame Protects Your Data

When you create a dkgame account, we collect the personal information you provide directly. This includes your full legal name, mobile phone number, date of birth, and any other details required during the account registration process. This data is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years, and establish your player account.

In order to comply with anti-money laundering (AML) obligations and to verify the identity of our players, dkgame may request copies of official identification documents. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Official government-issued photo identification
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., bKash account screenshot, Nagad statement)

KYC documents are stored securely and are only accessed by authorised personnel for verification and compliance purposes.

Each time you make a deposit or request a withdrawal on the dkgame platform, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, amounts in BDT (৳), and timestamps. This information is required for payment processing, fraud detection, and regulatory compliance. We do not store full card numbers; card payment data is handled by certified payment processors.

dkgame records all gaming activity associated with your account. This includes sports bets placed (cricket, football, kabaddi), casino game sessions (slots, live dealer tables, instant games), wager amounts, game outcomes, and session durations. This data is used to generate your account history, calculate bonus wagering progress, detect irregular betting patterns, and improve the overall platform experience.

When you access the dkgame platform, we automatically collect certain technical information from your device and browser. This includes your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, session duration, and pages visited. This data is collected using standard web technologies including cookies, server logs, and similar tracking mechanisms. It is used for security monitoring, fraud prevention, platform optimisation, and to deliver a consistent experience across devices.

If you contact dkgame support via email ([email protected]) or through any other support channel, we retain a record of that correspondence, including the content of your messages, any attachments, and the date and time of communication. This enables us to track ongoing support queries, improve our service quality, and maintain an accurate record of any commitments made.

The primary purpose for which dkgame processes your personal data is to deliver the services you have registered for. This includes creating and maintaining your account, processing deposits and withdrawals, providing access to sports betting and casino games, calculating and crediting bonuses, and sending you transactional communications (such as deposit confirmations and withdrawal status updates).

dkgame is required by applicable law and internal compliance policies to process certain personal data. This includes verifying the identity and age of all players, conducting ongoing transaction monitoring for AML purposes, retaining financial records for audit purposes, and reporting suspicious activity to relevant authorities where legally required. Compliance-related data processing is non-optional and cannot be restricted by the player.

We use device data, IP address information, and behavioural patterns to identify and prevent fraudulent activity, account takeovers, bonus abuse, and money laundering. Our security systems operate continuously and may flag accounts for review based on automated risk scoring. Where a security risk is identified, dkgame may place a temporary hold on an account pending manual review.

dkgame uses gaming activity data to monitor for indicators of problem gambling. This includes tracking session frequency, session length, deposit velocity, and loss patterns. Where our systems detect potential gambling harm, dkgame may proactively contact the player with responsible gaming information or, in serious cases, apply protective account restrictions in line with our commitment to player welfare. For more information, visit the Responsible Gaming page.

With your consent, dkgame may send you promotional communications about offers, bonuses, tournaments, and new game launches. These communications are delivered via SMS to your registered mobile number or via in-platform notifications. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by adjusting your notification preferences in your account settings. Withdrawal of marketing consent will not affect your ability to use the platform or receive transactional messages.

dkgame uses cookies and similar technologies to operate and improve the platform. The categories of cookies we employ are as follows:

• Essential cookies: Required for the platform to function correctly — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings, odds format, and notification choices between sessions.
• Analytical cookies: Collect anonymised data about how users interact with the platform to help us identify areas for improvement.
• Security cookies: Help detect and prevent fraudulent activity, bot access, and other threats.

Cookies set by dkgame are first-party cookies. We do not load third-party advertising or tracking cookies from external ad networks.

You may manage cookie preferences through your device browser settings. Most mobile browsers (Chrome for Android, Safari for iOS) allow you to view, delete, and block cookies. However, disabling essential cookies will prevent you from logging in and using core platform features. Clearing session cookies will log you out of your current session and require you to authenticate again.

dkgame does not sell, rent, or trade your personal data to third parties for marketing purposes. We share data only where necessary to deliver our services or fulfil legal obligations. Categories of third parties who may receive limited personal data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process payments.
• Identity verification providers: Authorised KYC service providers who assist in verifying player identity documents.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive session identifiers necessary to deliver games. These providers do not receive your full profile or payment details.
• Fraud and security vendors: Third-party fraud detection services that process anonymised risk signals.
• Regulatory and law enforcement authorities: Where legally required, dkgame may disclose personal data in response to a valid legal request.

All third-party service providers engaged by dkgame are contractually bound to handle your data securely and only for the purpose for which it was shared.

Some of dkgame's service providers operate outside of Bangladesh. Where personal data is transferred internationally, dkgame ensures that appropriate contractual safeguards are in place to maintain the same level of protection that applies to data processed within Bangladesh. Data transfers to game studios and payment processors are limited to the minimum information required to fulfil the specific service function.

dkgame retains your personal data for as long as your account remains active and for a defined period thereafter to fulfil legal, regulatory, and contractual obligations. The standard retention periods applied are:

• Active account data: retained for the lifetime of the account plus 5 years after closure
• Financial transaction records: retained for a minimum of 7 years in accordance with financial recordkeeping requirements
• KYC identity documents: retained for 5 years after account closure or the last transaction, whichever is later
• Support correspondence: retained for 3 years from the date of the last interaction
• Technical and session logs: retained for up to 12 months

Following expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.

As a dkgame player, you have the following rights with respect to your personal data. These rights may be exercised by contacting the support team at [email protected]:

• Right of access: You may request a copy of the personal data dkgame holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to retention obligations that legally prevent immediate erasure.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a query or dispute is resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to us.
• Right to withdraw consent: Where data processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the legality of prior processing.

dkgame will respond to data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly. Identity verification may be required before a request is fulfilled.

dkgame employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security controls in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data fields (passwords, KYC documents) at rest
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Continuous automated monitoring for suspicious access patterns and intrusion attempts
• Regular security assessments and vulnerability testing of the platform infrastructure
• Secure, access-controlled data centres with physical security controls

Despite these measures, no system is completely immune to risk. In the event of a data breach that is likely to result in significant harm to affected players, dkgame will notify affected individuals and relevant authorities in accordance with applicable incident response obligations.

The security of your account also depends on the steps you take. dkgame recommends that you use a strong, unique password for your account, never share your login credentials or OTPs with any other person, log out of your account after each session on shared devices, and contact support immediately if you suspect unauthorised access to your account. dkgame will never ask for your password through any communication channel.

dkgame reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, if we begin processing a new category of personal data or share data with a new class of third party — we will provide reasonable advance notice through the platform or via your registered mobile number. The effective date displayed at the top of this document will be updated to reflect the date the revised policy takes effect.

Continued use of the dkgame platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. If you object to any changes, you must stop using the platform and may close your account by contacting [email protected].