Responsible Gaming — Play Safe, Stay in Control

At dkgame, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to cricket betting, slots, and casino games in a fair, transparent, and safe environment. Our responsible gaming framework is built around three principles: player empowerment, early intervention, and zero tolerance for underage gambling.

Player empowerment means giving you the tools to control your own experience. Early intervention means our platform actively monitors for signs of problem gambling and reaches out before harm escalates. Zero tolerance for underage gambling means we enforce strict age verification on every account, with no exceptions.

Healthy gambling is characterised by clear limits, a fixed entertainment budget, and the understanding that losses are a normal part of the experience. Before you play on dkgame, we recommend deciding in advance how much time and money you are prepared to spend, and treating that amount as the cost of entertainment — not an investment you expect to recover.

If you find yourself chasing losses, increasing bet sizes to recapture excitement, or neglecting responsibilities in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh to spend more time gambling, these are important signals that your gaming habits may need review.

When you set a deposit limit on your dkgame account, the system tracks your total deposits within the chosen time window (daily, weekly, or monthly). The example below illustrates how a player with a weekly deposit limit of ৳5,000 is tracking against their budget.

Limit dashboards are accessible from your account settings after logging in to dkgame. All limit changes are logged with a timestamp so you have a full audit trail of your responsible gaming activity.

Self-exclusion is the strongest protective measure available to dkgame players. When you activate self-exclusion, the following actions are taken immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period
• All pending withdrawal requests that meet standard verification requirements are processed and paid out
• You are removed from all dkgame marketing lists — no promotional SMS or in-platform notifications will be sent
• Any bonus balances still subject to wagering requirements are forfeited
• A record of your exclusion is maintained to prevent re-registration during the exclusion window

To begin the self-exclusion process, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number and your preferred exclusion duration (6 months, 1 year, 2 years, 3 years, or 5 years). Our team will process your request within 24 hours and send a confirmation to your registered contact details.

Once a self-exclusion period ends, your account will not be automatically reopened. You must contact [email protected] to formally request reactivation. Before reactivation, dkgame will require you to confirm that you wish to resume gambling and that you are aware of the responsible gaming tools available. A mandatory 7-day reflection period applies before a self-excluded account can be made fully active again.

dkgame strongly recommends that players who have self-excluded take advantage of the additional support resources listed on this page before returning to the platform.

dkgame operates a strict 21+ age policy across all markets, including Bangladesh. Every new player account is subject to identity verification before deposits, withdrawals, or real-money gameplay are permitted. Acceptable verification documents include a Bangladesh National Identity Card (NID) or a valid passport.

Any account found to belong to a person under the age of 21 will be permanently closed without notice. Any funds deposited by an underage player will be returned via the original payment method (bKash, Nagad, Rocket, Upay, or card), and any winnings generated will be forfeited.

If you share a device with younger family members, we recommend taking the following precautions to prevent access to the dkgame platform:

• Always log out of your dkgame account after each session — never save your login credentials on a shared device
• Use device-level parental control settings available on Android and iOS to restrict access to gambling-related websites and apps
• Do not share your account password or bKash/Nagad PIN with anyone, including family members
• Enable screen lock and app-level authentication on any device where your dkgame account is accessed

When you reach out to dkgame about a responsible gaming concern, here is exactly what you can expect:

• Your message is treated with complete confidentiality — no details are shared outside the support team
• A trained support representative will respond within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours
• We will discuss which protective tool best fits your situation and activate it with your consent
• If you prefer immediate account suspension while your case is reviewed, we can apply an emergency hold instantly
• We will provide you with relevant general guidance on managing gambling behaviour and, where appropriate, suggest further steps

There is no pressure, no judgment, and no impact on any pending withdrawals that meet standard verification requirements. Reaching out is always the right call.